FESTIVE PERIOD REDUCED HOURS
We are taking a bit of a break over Christmas and New Year. We won't be processing any orders from 24th-27th. Normal service resumes 28th-30th. Then no orders will be processed 31st-1st. Normal service resumes 2nd Jan. We may also take a little longer to respond to emails. Don't worry, we'll get back to you as soon as we can.
southofthesea souvenirs
DELIVERY AND RETURNS INFORMATION

DELIVERY INFORMATION
Delivery costs are as follows:
Free for orders over £30
£3 for orders under £30
Posting days are Tuesdays and Thursdays (excluding Royal Mail strike days). Orders in the UK are sent via Royal Mail, and in most cases you should receive your order within 3 days of it shipping.
If we foresee any type of delay with your order we will contact you directly.
£1.50 for local deliveries
Local hand deliveries (PO1-PO5) are only available on orders over £10.
Local delivery days are Fridays or Sundays. If we foresee any type of delay with your order we will contact you directly.
It is the customer's responsibility to ensure they have entered the correct delivery details when ordering. If you have entered the incorrect details, please contact us immediately with your order number and the correct delivery details. We will do our best to amend the delivery details but there is no guarantee that we can.
PLEASE NOTE, WE CAN ONLY SHIP TO THE UK RIGHT NOW.

RETURNS INFORMATION
If you want to return the product(s) because they are not the right size or there is an issue, then please follow the instructions below:
Please contact us to let us know you’d like to return your oder within 14 days of receipt. This policy does not affect your statutory rights.
Please be aware that if you return any southofthesea souvenirs product(s) ALL product(s) being returned must be unused with all southofthesea souvenirs tags, labels and packaging (if applicable) still attached and not damaged. Returns that are used and/or the packaging or labels damaged or removed will not be accepted, and we will send the relevant southofthesea souvenir product(s) back to you.
PLEASE NOTE THAT Southofthesea Souvenirs DOES NOT COVER THE COST OF RETURN SHIPPING, THIS IS THE RESPONSIBILITY OF THE CUSTOMER
We always want to make sure you’re happy, so we try to offer a flexible returns policy to make your online shopping experience even easier. We monitor the number of returns made by customers, and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Southofthesea souvenirs account or the refusal of future orders. If this applies to your account, we will be in touch.
FYI, this shipping and returns policy only applies to southofthesea souvenir products purchased via our webshop. This returns policy does not apply to purchases of southofthesea souvenir products from third-party retailers or wholesalers. If you have purchased southofthesea souvenir product(s) from a third-party retailer or wholesaler and you wish to exchange the relevant product(s), please contact the party that you purchased the product(s).